Mega online retailers charging for returns

A move by mega online retailers to charge for returns could push shoppers back in local bricks and mortar stores. Clothing giant ASOS, previously allowed people to return unwanted purchases for a full refund - not anymore. They'll be stung about eight New Zealand dollars unless they keep a minimum purchase value. Amazon is also charging a return fee and UK fashion retailer BooHoo is now charging for freight. Chris Wilkinson the Managing Director of retail strategy experts, First Retail Group spoke to Lisa Owen.