Benefit appointments move to phone calls, sanctions possible

Thousands of young people on the job seeker benefit will now meet with a case manager over the phone, but may face sanctions if they miss the call without a good reason. The new over-the-phone service will mean an extra 4000 people will be able to have case management support. It's part of a wider government effort to reduce the number of New Zealanders on the job seeker benefit by 50,000 in the next six years. Charlotte Cook speaks to Social Development and Employment Minister Louise Upston.