Thousands of Air New Zealand customers are still waiting on refunds, following the storms that lashed large parts of the North Island over the past two months.
The Auckland floods and Cyclone Gabrielle caused widespread travel disruption, and now the national carrier is having to deal with a backlog of about 20-thousand claims
Air New Zealand says it's getting an extremely high number of calls, messages, and emails, which is affecting its response time.
Chief customer and sales officer Leanne Geraghty spoke to Charlotte Cook.
