The Ministry of Business, Innovation and Employment has released its biennial national consumer survey and Rebecca says it points to some worrying trends.
The survey found that while most consumers are aware there are laws to protect their rights, less than half of those surveyed understand how the laws are applied and have at least a moderate understanding of consumer laws.
Consumers' confidence in the enforcement of consumer laws has also declined after having improved in 2020, the survey found.
Rebecca Stevenson is a senior writer at interest.co.nz
Ministry of Business, Innovation, and Employment Photo: RNZ / Dom Thomas
