New Zealand Telcos Photo:
The Commerce Commission has released its inaugural mobile and broadband customer service rankings, focusing on how well each provider looks after customers when something goes wrong.
It ranked Skinny as the current league leader, scoring well across almost all mobile and broadband areas, with its customers experiencing the fewest issues.
One NZ, previously Vodafone NZ, ranked low across almost all measures, but did rate well for its speed in resolving broadband issues.
The survey was prompted by ongoing, high levels of complaints about customer service.
The Commerce Commission is encouraging companies to publish the dashboards on their website and to make them visible in retail stores.
Kathryn speaks to Tristan Gilbertson, the Commerce Commission's telecommunications commissioner and Craig Young, chief executive of the Tech Users Association, a non-for-profit that advocates for positive change on behalf of telecommunications users.
