The Commerce Commission's changes require providers to produce standard coverage maps so consumers can compare options. Photo: 123RF
Mobile network operators will be required to make it easier for consumers to compare coverage between providers, and to exit without penalty if they run into problems.
The Commerce Commission's changes require providers to produce standard coverage maps so consumers can compare options, which must be easy to find on their websites.
The maps must be accessible within two clicks from the providers home page.
Telecommunications commissioner Tristan Gilbertson said too many consumers were not getting the coverage they expected.
Mobile network operators were expected to work together to standardise their maps within 12 months, with regular progress reports.
The maps would need to include coverage descriptors, such as excellent, good, fair and no coverage, as well as signal strength thresholds for each coverage level.
In addition, each individual mobile provider would need to deliver what they promise.
If not, consumers will be able to exit their contract with the provider.
"One NZ and 2degrees already offer this in the form of a 'network guarantee' for their new customers and we'd like to see this offered across the board by all providers," Gilbertson said.
"That will enable consumers to choose and switch more confidently, knowing they can leave without cost if the promised coverage isn't there."
