Many BNZ customers found themselves stranded at checkouts, with their bank cards not working for several hours today.
BNZ said it was investigating a systems issue that is affecting online banking and some transactions. Photo: RNZ / Nate McKinnon
The bank said it was investigating a systems issue that is affecting online banking and some transactions, and by a little after 3pm posted that the situation was resolved.
"Our systems are now operational - customers can now access online banking channels and complete transactions using their BNZ cards," the bank wrote on its Facebook page.
It added that branches would remain closed through the rest of the day to allow branch staff to assist call centres in serving customers.
Kia ora, we are experiencing system issues that are affecting our online banking channels, some internal channels, and some customers may be experiencing issues using their cards. Our teams are working to quickly resolve these issues, we appreciate your patience.
— Bank Of New Zealand (@BNZ) April 16, 2022
Customers were complaining of the timing of the holiday weekend outage on the bank's Facebook page.
"Was just left standing completely embarrassed at a check out, lunch already eaten, card not working and unable to access app or internet banking," one person wrote.
"Not good enough," another wrote. "Away on holiday with family with no access to funds."
Anyone else having issues with @BNZ right now? My card just declined (despite $ available) and the app is down
— Rochelle F (@Kiwiseabreeze) April 16, 2022
BNZ said it was working hard to resolve the problem and apologised for the inconvenience.
