The credit policy of Australian airline Qantas is going down like a lead balloon with a consumer advocacy group that says it's unfair and unworkable.
It could also see New Zealanders stuck with millions in flight dollars they may struggle to spend them unless they choose a flight that cost the same or more than their original fare.
And its no small problem with Qantas holding more than $1.5 billion in credits.
Australian consumer advocacy group Choice has lodged a complaint with its competition watchedog.
Choice spokesperson Dean Price talks to Lisa Owen.
