In a major about-turn, Qantas has responded to a public outcry and removed the expiry dates of Covid travel credits which were due to run out at the end of this year.
Qantas customers can now request a cash refund, and Jetstar customers can use their Covid vouchers for flights, indefinitely.
Qantas CEO Alan Joyce says the company has heard customers' complaints.
Australia's competition regulator is taking legal against Qantas for allegedly advertising and selling tickets for more than 8,000 flights it had already cancelled but not removed from sale.
