The Chief Ombudsman heard countless heartbreaking stories in his review of the managed isolation and quarantine system.
The Ministry of Business Innovation and Employment points out that system helped keep New Zealanders safe and brought nearly 230,000 people home, but it acknowledges the system was not perfect.
The Ombudsman Peter Boshier says those officials did not adequately take into account the very real impact it would have on people's lives.
The National Party's health spokesperson Dr Shane Reti spoke to Māni Dunlop.
