5 Apr 2023

Do stranded Bluebridge customers have consumer rights?

From Midday Report, 12:16 pm on 5 April 2023

Bluebridge customers left stranded by cancellations say Bluebridge won't answer their calls and they are unable to reschedule online.

On Tuesday frustrated passengers went to the Bluebridge ferry terminal in Picton only to have the police called on them - a police spokesperson said although some were 'loud and upset' there were no instances of passengers abusing staff.

On Wednesday another four sailings were cancelled due to an ongoing engineering issue with the Feronia.

Meanwhile, passengers attempting to rebook are being met with an automated test saying the service has been disabled. So what can they do? Consumer New Zealand's CEO John Duffy spoke to Midday Report.