Ticket holders for live events indefinitely postponed due to the Covid-19 pandemic are frustrated that they can't get a refund.
The Commerce Commission has issued guidelines after fielding complaints and queries about live shows.
Promoters say they don't have to offer refunds until a postponed event has a new date and possibly a new venue but with so many unknowns around the future of live events, it may take a while before this happens or the decision to cancel is finally made.
New Zealand Promoters Association president Brent Eccles speaks to Corin Dann.
