Frustrated travellers stranded in Asia since last Friday because of flooding at Auckland Airport have blasted airlines' response to the washout, as they battle to find a way home.
Many still have no idea when they will reach their destination after repeated, unsuccessful attempts to rebook their flights online, through call centres and in person at airport service counters.
Wellington breast cancer surgeon Dan Cocker told reporter Jean Edwards his family of five is stuck in travel limbo, after their Malaysia Airlines flight from Kuala Lumpur to Auckland was cancelled.
Late on Monday night Malaysia Airlines emailed passengers to say it was putting on a special flight from Kuala Lumpur to Auckland tomorrow, to get the stranded passengers home.
