An EV's range until recharge is a key selling point among manufacturers, and Tesla has traditionally been a standout performer.
But a new Reuters investigation has found that in the past Tesla rigged the dashboard readouts on its electric vehicles to exaggerate how far the car can go before the battery runs out.
When customers began complaining that their cars range was less than expected, the company set up a "Diversion Team" in the United States to cancel as many range-related appointments as possible.
London-based investigative reporter Steve Stecklow spoke to Guyon Espiner.
