29 Sep 2024

Police to refuse 'inappropriate' requests for help as part of mental health pullback

12:17 pm on 29 September 2024
Close up of a police officer at an incident on a residential street. 6 July 2016.

Photo: RNZ / Cole Eastham-Farrelly

Police have detailed some of the "inappropriate" requests for help during mental health callouts that they will no longer be responding to.

A briefing shows they told health officials recently they will refuse "inappropriate" requests under a pullback on mental health from November.

Police said from time to time, they received calls from hospitals that should not involve them - though these were not common.

Examples included requests to move patients from room to room within inpatient units, provide a security service to staff who have moderate concerns, uplift elderly dementia patients for mental health assessments, and bring someone who is compliant in to get their medication.

In a statement to RNZ, police manager of health partnerships Matt Morris said: "Police will be applying a new threshold to mental health response matters - in essence, a set of business rules around what police should and shouldn't be involved in."

The pullback supported Health NZ's aim of providing a "least restrictive" and coercive response to people in mental distress, he said.

They were regularly meeting with Health NZ and the Ministry of Health about the plans.

Police plan a four-phase pullback between November and in to next year.

Phase one includes:

  • voluntary handovers at emergency departments (ED) - there will be a documented handover of anyone transported by police to ED for a voluntary mental health assessment (not detained under the Mental Health Act), and police will leave soon after
  • transportation - this was a routine request, but from November "we will be requiring that mental health services provide more risk planning" first, and the new thresholds will apply;
  • mental health facilities - the new threshold will apply for going to facilities "to reduce unnecessary police presence on health premises, especially inpatient mental health units".

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