A Tauranga surgeon has landed a big win against Emirates after it failed to deliver on business class promises with a tribunal finding the airline's conduct was "misleading and deceptive".
Mark Morgan booked two Emirates business class fares to London in August last year after seeing ads for its lovely lay flat beds.
But it turns out the new business class seats advertised were only on its newer planes that are "only very ocassionally flown to New Zealand".
Instead it was old seats and no lying flat, despite the top shelf price tag. So he took Emirates to the disputes tribunal and won. The airline was ordered to pay him $13,500. Mark Morgan talks to Lisa Owen.
