Artificial intelligence chat bots are quickly becoming part of how customers interact with large businesses.
Banks, insurance companies and even supermarkets use the technology to streamline processes for users - or if you're taking a more cynical view, saving themselves paying customer service workers.
But what happens when the advice a chatbot dishes out is wrong? Who is to blame?
A recent court case in Canada gives a glimpse into where liability might land.
Associate professor in commercial law at the University of Auckland Alex Sims joins Emile Donovan to discuss this expanding field of law.
Alex Sims. Photo: Supplied
