Queenstown's latest boutique hotel is facing an unusual quandary as it prepares to welcome Australian tourists - it can't find any trained butlers.
The Carlin Hotel opened last week after a challenging few years which included constant price increases for building supplies and its chief executive, Kevin Carlin, becoming an owner-builder to ensure it would be built in time.
Kevin Carlin told tourism reporter Tess Brunton it's been a labour of love.
