2 minutes ago

CrowdStrike glitch live: Retailers anxious as stores reopen after outage

2 minutes ago
Global cyber outage hits Auckland petrol station, affecting paywave services.

The outage hits an Auckland petrol station, affecting PayWave services. Photo: RNZ

Retailers will be anxiously opening their stores on Saturday morning, hoping a global IT outage has been resolved, Retail NZ says.

The outage - caused by an update to a piece of software run by US cybersecurity firm CrowdStrike - caused Windows computers around the world to crash on Friday, cancelling flights, disrupting transactions and stopping people from accessing their online banking accounts.

People were left stranded at petrol stations because they had no cash to pay for fuel, while stores were forced to close their doors.

Acting Prime Minister David Seymour says the bug has caused a great deal of inconvenience, but by and large the critical systems that people rely upon have held up in New Zealand.

Seymour says there will be some follow-on effects, particularly in flights from Australia, where it appears they have been more badly affected.

Retail NZ chief executive Carolyn Young told RNZ many stores would be "opening first thing in the morning and looking for this to be resolved".

"Largely it's out of our hands," she said.

The outage would have an impact on business confidence, which was already shaky thanks to the high cost of living and the official cash rate, she said.

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